While our goal is to satisfy customers, we understand that won’t always be possible. If you would like to make a return, we’ll do our best to make the process as seamless as possible. These are our conditions for returns. Please read them carefully before contacting us at firstname.lastname@example.org:
Please notify us before you ship your return back to us. It helps us track orders. We WILL NOT accept returns that are sent back without an issued return authorization number.
Damaged Or Faulty Items
If an item is faulty (see definition below) or wrongly described, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.
*Damaged or faulty items include unsealed bottles or damaged glass.
If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible and we will see if we are able to correct it.
Unfortunately if you have entered the wrong address, moved or need to change a product variant after your order has been shipped, we will not be able to accommodate you nor offer you a refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account. You may need to contact your credit card company. It may take some time before your refund is officially posted.
We ship to the address provided when you check out, so please verify that the information is accurate. Any returned orders will be reshipped at your expense.
You will be responsible for paying for your own shipping costs for the return of your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it will take for your replacement or exchanged product to reach you may vary.
All items must be returned within 15 days of product delivery. If more than 15 days have passed then no refund or exchange is available.
Unfortunately we cannot guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. Please note that a late delivery cannot be a reason to request a refund.
For customer service, please email us at email@example.com
Hours of Operation: 9am - 1pm PST
Mailing Address: 46-E Peninsula Center #173, Rolling Hills Estates, CA 90274, United States